Last Updated: May 2026
This policy outlines the refund and cancellation procedures for Ficus Aurea investment products and services. Please read carefully before making any investment commitments.
Once an investment commitment has been executed through a formal investment agreement and funds have been transferred to Ficus Aurea, the investment is considered binding. Investment commitments are non-refundable except under the following circumstances:
Investors have a 7-calendar-day cooling-off period from the date of investment commitment. During this period, you may cancel your investment and receive a full refund of invested capital, minus any applicable processing fees (typically $250-$500).
After the initial 7-day cooling-off period, refunds are generally not available. However, in exceptional circumstances, requests may be considered:
Requests due to severe financial hardship must be submitted with supporting documentation and are subject to review and approval.
If a project fails to commence within 24 months of the investment commitment date, partial refunds may be considered.
If Ficus Aurea materially breaches the investment agreement, remedial measures or refunds may be considered.
For recurring subscription services (advisory, consulting, reporting), cancellation may be requested with 30 days' written notice. No refunds are provided for partial months of service.
Payments processed through GoCardless or other payment providers are subject to those providers' terms and dispute resolution procedures. Ficus Aurea will facilitate legitimate refund requests:
The following are non-refundable:
If a refund request is denied, you may appeal within 15 days of the denial notice. Submit your appeal with additional documentation to our compliance team:
Ficus Aurea Compliance Team
Email: compliance@ficusaurea.com
Phone: 404-994-0766
Address: 2870 Peachtree Rd, Suite 230, Atlanta, GA 30305
Contact our customer support team for clarification on any aspect of our refund and cancellation policy.
Phone
404-994-0766